Returns & Exchanges

Need to Return or Exchange?

Because jewelry is a personal-wear item, all Kaykies jewelry is considered final sale for hygienic reasons. We’re unable to accept standard returns or exchanges once an order has been shipped.

That said, we want you to feel great about every Kaykies purchase. If something isn’t right with your order or you experience an issue with your jewelry, please reach out to us at support@kaykies.com. Our team will be happy to review the situation and help make things right.

Please do not send any items back without contacting us first. Items returned without prior approval may not be accepted.

 

Damaged, Defective or Incorrect Items

We carefully inspect and pack every Kaykies order, but occasionally something can go wrong along the way.

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us at support@kaykies.com as soon as possible.

To help us resolve the issue quickly, please include your order number, a brief description of the problem, and a photo of the item when possible.

Once we’ve reviewed the issue, we’ll work with you to provide an appropriate replacement, refund, or other solution.

Refunds

If a return or refund has been approved by our support team, we’ll let you know by email once it has been processed.

Approved refunds will be issued to the original payment method used for your purchase. Depending on your bank or credit card provider, it may take several business days for the refund to appear on your account after it has been issued.

Original shipping charges are generally non-refundable unless the refund is the result of an error on our part.

 

Need Help?

Questions about your order, your jewelry, or anything else Kaykies? We’re here to help.

Email us anytime at support@kaykies.com, and a member of our team will get back to you as soon as possible.